Refunds and exchanges are accepted on unopened items within 15 days of receiving the item. Return shipping costs are included if the return is a result of an order error (you received an incorrect or defective item, etc.).
If you need to return or exchange an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
All orders are shipped within 24 hours, and the shipping time is determined by the shipping rate option chosen during checkout. Most orders are received within 2-5 business days and up to 14 business days for international shipping. Orders containing products from K.Lernise Naturals may require an additional 48 hours for processing time. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.